Digital downloads

File delivery

Your files will be available to download once payment is confirmed.

Shipping

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Estimated shipping times

  • Canada : 6 - 21 business days
  • United Kingdom : 1 - 3 business days
  • United States : 2 - 5 business days
  • Europe : 5 - 10 business days
  • Australia, New Zealand and Oceania : 5 - 10 business days
  • Asia Pacific : 5 - 10 business days
  • Latin America and the Caribbean : 5 - 10 business days
  • North Africa and the Middle East : 5 - 10 business days
  • Sub-Saharan Africa : 5 - 10 business days

I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

Secure options
  • Accepts Etsy gift cards

Returns & Exchanges

I gladly accept cancellations

Request a cancellation within: 24 hours of purchase

I don't accept returns or exchanges

But please contact me if you have any problems with your order.

Privacy policy

To help me fulfil your order, I will send you a form requesting certain information such as your name, email address, and the names of family members you would like to feature on your custom family tree print.

On the form, you can choose between two options:
• Giving me permission to keep a secure copy of your custom family tree design and family's names so I can update your tree in the future. This means you will only need to pay for the extra names, printing and postage as your family grows. You can change your mind and let me know by contacting me on the details below.
• Requesting that I delete the design file and records of your family's names after your order is shipped.

In either case, I do not share any of this personal information with a third party.

I may feature photographs of your family tree design in promotional material, however your family's names will never be identifiable/legible in these photographs.

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information:
• You have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
• You have rights to change, restrict my use of, or delete your personal information.
• You have the right to raise a concern about my use of your information with your local data protection authority.

For purposes of EU data protection law, I, Joanna Choukeir, am the data controller of your personal information. If you have any questions or concerns, you may contact me at designmyfamilytree@gmail.com

Legal imprint